Support

Stuck on something? Most answers are below. If not, email hello@nightings.com and we’ll get back to you.

Finding Profile

Tap the person icon at the top of Today. Profile holds your settings, reminders, Apple Health, Nightings Pro and your data.

Restore purchases

New iPhone, or Pro isn’t showing? Open Profile › Nightings Pro › Restore purchases. Sign in with the same Apple Account you used to buy Pro. Restore purchases brings back Pro access only. To bring back your data, see “Move your data” below.

Cancel Pro

Open iPhone Settings › Apple Account › Subscriptions, choose Nightings and tap Cancel Subscription. You can also tap Manage subscription on the Nightings Pro screen in Profile. Pro stays on until the end of the period you paid for. Everything in Free stays free, including your notes and sleep log.

Deleting the app or its data doesn’t cancel a subscription. For refunds, use Apple’s Report a Problem page, since Apple handles all payments.

Move your data or keep a copy

  1. On your old iPhone, open Profile › Export my notes, shifts and logged sleep, and save the file somewhere you can reach from the new iPhone, like Files or iCloud Drive.
  2. On the new iPhone, open Profile › Restore from a Nightings export and choose the file.
  3. Turn on Apple Health and reminders again if you use them. They stay off after a restore until you choose.

Restore replaces the data on that iPhone after you confirm. You can undo your last restore from Profile.

Importing a schedule

Type shifts in, or pick a screenshot or PDF of your schedule and Nightings reads it on your iPhone. Check every shift before you save. Free includes one saved import each calendar month; Pro lets you import again whenever your schedule changes. Typing shifts in is always free.

Reminders aren’t showing

Check that reminders are on in Profile, and that Nightings is allowed in iPhone Settings › Notifications. Reminders stay quiet during your planned sleep, and Nightings sends up to four a day.

Terms of use

Nightings Pro is sold through Apple under Apple’s standard Terms of Use (EULA). Our privacy page explains how your data is handled.

Nightings is sleep planning and education for adults. It doesn’t diagnose or treat sleep disorders, and it can’t tell you whether you’re safe to drive or work. If poor sleep goes on for weeks, see a doctor.

Contact

Email hello@nightings.com. Tell us your iPhone model, iOS version and what you were trying to do. Please don’t send patient details or screenshots with other people’s names.